When these terms apply
These terms apply only when a proposal, order form or statement of work signed by an authorized representative of Predetics expressly includes a “guarantee” and identifies the guaranteed deliverable. General website language, sales discussions and estimates do not create a guarantee.
What can be guaranteed
A written guarantee may cover a defined item within our control—for example, completing a specified deliverable by an agreed date or correcting identified work that does not meet written acceptance criteria. The signed engagement document controls the scope, assumptions, review process, remedy and time limits.
What is never guaranteed
We do not guarantee clearance, approval, authorization, certification, acceptance, classification, reimbursement, funding, commercial performance or any decision or timeline controlled by FDA, a notified body, another authority or a third party. We also do not guarantee that a product is safe, effective, compliant or free from defects unless a signed agreement expressly defines a narrower, verifiable commitment.
Client responsibilities
Any guarantee depends on the client providing complete and accurate information, access, decisions, feedback, personnel and materials by the agreed dates; following the agreed process; disclosing relevant changes; and not modifying deliverables outside version control. Delays, omissions or inaccurate inputs may suspend or invalidate the guarantee to the extent they affect performance.
Changes and dependencies
A guarantee does not apply to impacts caused by scope changes, product changes, newly discovered facts, third-party systems, authority feedback, changes in law or guidance, force majeure or dependencies outside our reasonable control. The parties may revise the commitment in writing when these events occur.
Making a claim
Notify us at [email protected] within the period stated in the signed engagement document. Identify the engagement, deliverable and unmet written criterion, and provide supporting information. We will review the claim in good faith and may request a reasonable opportunity to inspect or correct the work.
Remedy and priority
The exclusive remedy is the remedy stated in the signed engagement document, which may be re-performance, correction, service credit or a limited refund attributable to the affected deliverable. If these website terms conflict with a signed agreement, the signed agreement controls. Mandatory rights that cannot be limited by law remain unaffected.